SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're beautiful and they loved my children. It took me a little to take the plastic flavor away from them. chip is for the straw but with 3-4 washed disappeared
It was very delayed due to the pandemic, but totally understandable
Well packed. It's a whole thing. He doesn't. Doesn't stink. My daughter is happy.
cute. no issues
Nice bottle. No leaking. This is not the first time we 've taken it. Bright. Beautiful. The daughter is delighted.
It's beautiful, I arrive before the date indicated. I recommend the store
OK
It's exactly the picture. It took a long time and they had to extend time, pr right now is normal.
The bottle is beautiful, there is a light smell of plastic. Over time, I think, will fade
Perfect as an easy habit for 1 child of 2 years. Never flows machine washable
Je suis fan! J' adore
good
Nice bottle. This is the second. First year, but she's fine. The upper part closes well. The plastic is strong. My daughter is happy. The second ordered, because one is missing. For all classes, for a walk and even at home now drinks only from bottles.
Good bottles ..... let's see how much will last...
It was about a month, packed well. Whole and unharmed
Very happy with the product
great
I ordered the second one, I like it very much)))
It came in a month with a small. Tracked. Everything's fine. The bottle is cute, cute and elegant. Recommend
The order did not reach unfortunately
A good bottle, the child liked it, it fits comfortably in the hand, a small soft tube, does not leak, no smell. I'm worried about the lock, because it's made of thin plastic, I'm afraid it will break. And so very satisfied.
I order a bottle for the second time my daughter likes, without a stock of everything as in the picture
Good drinker. No smell. Only very long shipping.
Vials future intact so. As previous order well packed. Recommend & wracac I will often.
really pretty