SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent boxes, quality fire, I have such only a big
Everything is intact. Delivery 14 days
I originally ordered this because it looked so cute and I heard the packaging was so good! The first time it came, it was completely smashed. But!! The store has such amazing customer service! They kindly sent me a new one, even though it took a longer time I didn’t mind because the new one came in excellent condition! The lunch box is a perfect fit for me, it has 3 compartments. 2 are the same size and the last compartment is the biggest. It looks small but trust me, it can fit a whole lot for a bento box~ I really love the utensils it came with also! Its a fork and spoon that also work as chopsticks on the bottom, and has a mini knife part on the fork side! It really is a multi-purpose tool which is so great! This product was super great for the price and I really recommend it! Thank you :)
Pack very carefully packaged. All perfect. Boxes not pachną. Stable clasp. Recommend!
Class box, shvidka delivery. Dobra, shchna tozhu on the decree
Very fast shipping and 100% compliant with photographs
Came in quickly and looks very nice!
Fast shipping, good product!
The parcel arrived very quickly. Intact. I recommend
really solid thick plastic. no smell. very smart idea with fork and spoon that are also knife and chopsticks ;)
Very beautiful lunch box and its enough for an adult lady. 3 layers help you to separate different food such as main course, carbon hidrates, vegetables...
Great product. Very quiet shipping.
Delivery is fast, two weeks to Moscow. Plastic quality. The fit of the parts is quite dense.
The parcel was returned by the transport company, the money was returned without problems.
Exactly as the picture. A good amount of storage, the cutlery and chopsticks are included and the band helps keep it all together. The wooden top makes for a fancy touch. My coworkers asked about it! Worth the price if you ask me. Shipping was extremely fast.
The parcel went a month to Saratov. The lid is whole, but slightly rubbed as if it was already used. A good lunchbox, I'm happy with its compactness, the upper level is not exactly for soups, transportation of gulyash, etc. Not anymore. Just leave pictures to show how sealed each level of boxing is, if you suddenly flip in your bag
Very convenient and practical to use. Was well packed, came very quickly. I will order more
Lunch box came fast enough! I'm happy! By the way, it's funny that it has a fork with a spoon and plus there are scars in the fork, to cut, damn cool! Today I will just try!
The description is exactly as indicated, very light and compact, I haven't tried it in the microwave yet but it looks good quality
I ordered the second time. Looks like in the picture and is great!!! Love it! Came really fast! Thank you so much :)
The delivery is very fast I received my parcel in less than 15 days, super well packaged, the color is superb, the finishes are excellent. I love it, thank you!!!!!!
All in how best fine! Shipment secured! I am satisfied!
Nothing sticks out, excellent thermal bag two lunchboxes or lunchbox and two suppers. Bottle 0,5 L won't fit. Packed goods store in one package, each item packed in own film with air, opening hard but everything is whole without a scratch. I did not communicate with the seller.
Упакована посылка отлично, ничего не сломалось. Lunch box для небольших порций, очень классный. Емкость для супчиков или лапши мне тоже понравился. Сыну в школу как раз подойдет. Да и вилка с ложкой уже в комплекте, обратную сторону можно использовать, как палочки для еды. Рекомендую товар и магазин.
Bellissimi! Purtroppo quello a tre strati non è a chiusura stagna e se riempito con cose più liquide, perde