SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Súper recomendado buena calidad y muy bien empacados!! Muy rápido el envío en menos de un mes me llegaron
Very satisfied. Exactly as shown on the pictures. Received is pretty fast ! The color is really cute too.
Заказывала в Канаду, пришло за 3 недели, было отлично упаковано, выглядит как на картинке, на счёт приборов говорят правду - лучше на них особо не рассчитывать. Жидкости/пищу с соусами класть можно, но только если уверены, что контейнер не перевернётся, все же немного подтекает. В общем и целом очень довольна заказом, лично мне еды более чем хватило, но возможно для мужчин размерчик контейнера будет маловат
The delivery to the pick-up point in Saint-Petersburg took 7 days. The description was right as it was specified. Thanks to the store. I am completely satisfied.
Rapide, très satisfaite de ma commande ! L'article est parfaitement conforme à la description
Выглядят отлично! Доставили очень быстро. Запаха нет. Мне всё нравится! Рекомендую!!!
Очень красиво и всё сделано на совесть. Буду заказывать в другом цвете на подарок.
Стильная штука отличного качества!
Just as pictured and described. Excellent quality and we'll packed for shipping. Arrived in perfect condition, no smell or damage. Well made; each part fits snugly. Reusable, eco-friendly, and recyclable.
IM IN LOVE WITH THIS!, the package that it came is was amazing it came in bubblewrap and nothing is broke. Love this lunch box it’s not to small and not to big, 10/10 would recommend!
According to the description. Ideal for lunch, easily put in the bag. The "soup" lunch box with a small air cap. Ideal also for learning to dose portions.
-The goods have not been damaged -Surprisingly good packaging -Everything corresponds to the description -Delivery came a little later than expected
The order came in 2 weeks in St. Petersburg. Asked the store to pack the parcel more carefully. All containers were packed with air bags. Nothing broke, everything is in excellent condition. In life, they are the same as in the photo and video. I did not regret the order at all! I will update the review as I try them in the case.
Lunchbox of fine quality, plastic is good, without burrs and foreign smell. Very comfortable.
looks just like pictures it did take FOREVER to arrive but the store was nice and every question I had they answered it right away so I really appreciate that. Don't have any pictures of the lunch box but what you see in the pictures is what you get.