SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, product consistent with the description, unfortunately pognieciome box. Zamówiłam already second szczoteczke. Super the checks
Corresponds to the description, complete with a battery
I did not try, but it vibrates well. Looks expensive, I'll try with foam for washing.
Some feel rubber, brush works. Is OK as per the checkout.
Opened a dispute, long delivery. But it turned out that the Russian Post as always brakes (((the store is excellent! The product corresponds to the description! the battery is included, also put a gift. thank you very much! Very nice!
jestem zadowolona. super jak na swoją cenę. tylko długo szło bo 2 miesiące ale opłacało się czekać
The facial brush is great but I received the package after almost 3 months. :)
Belisimo are sodisfata makes you skin morbidisima for how much you paid deserves all the money
Very cool toothbrush smells such ogniskiem or wędzonką very comfortable but the only thing that me wonders then this down in where is the battery if it is not zaleje kind is the seal but do not know as to what battery is normal Paluszek but Radziła BYM replace immediately as come because sea to pour out A and one more thing I received super bracelet from store but the photo is not zmieściło with listkiem red drawstring Super I wear already I from 9 HR and very cool lies on hand♥️
It's great! I love it! Thank you so much
Toothbrush is super. Was well packaged. Included right away with battery and free bracelet. Can not adjust power, because it is only one mode. I am very glad :)
Really nice product!
Washcloth compatible with description, great device for home spa skin.
Everything matches the description, with a battery. Delivery on time. The store also put a gift, thank you.
Well packaged nice feel can't wait when użyję. Free shipping drawstring with koralikiem
Super identical to the photo I am delighted thank you very much.
Really great product. Battery included. Thank you!
Two and a half months before Yalutorovsk, vibrates))) as soon as my girl uses and I will write a review)
Super device. Batteries were included. I am very glad. I use from week and now I see effects. I have less pimples and buzia has nicer color. Toothbrush relaxed vibrating what on very pleasant massage. Recommend! Thanks for retailer
All works, very cool and pleasant, no smell, inside still small trinket from the store, recommend :)