SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look, how cool, do not shoot once at once a rag, like in an old mop, the push-up mechanism works easily, I'm very pleased, there are 2 spare rags and a brush (inserted into the top of the mop), cool. Wrote from Moscow, went to the Krasnoyarsk territory for 2 weeks. Thank you so much.
In appearance, the mop is quality, pressing well. How long will it last unknown, but I hope for a long time.
The goods came within a week, the package was heavily crumpled, but everything works.
Excellent goods
I was looking for an easily pressed mop, because the standard ones did not suit me, but wanted, to be able to remove each corner and not crawling with a rag on the floor))) so I found)) the length just under my height (163,5), do not have to bend or vice versa can barely hold the mop. The pen is just right. Plus, it does not slip in gloves. Actually, it will squeeze perfectly! Also in I immediately ordered 2 spare nozzles. Color-nice. And the coolest-I made an order from Russia and the parcel was delivered to the door in 2 (!!!) day :) that's very cool! In general, I'm happy.
Came the goods very quickly, to Ivanovo in 4 days. And most importantly, it is delivery by courier to the door. Although the box was worn a little, the goods are whole. According to the description, everything coincided. Very satisfied, I recommend the store.
Good mop, I order a second time. Blue is different from Gray. In gray there is a brush, in blue there is no. But the gray soft handle. Washes the floor perfectly.
Hello! The product is added in 12 days. Corresponds to the store's description. Packed well delivered directly home, pleasantly surprised. The check in the work has not yet passed but judging by the quality everything will be fine. The handle is iron, the light plastic is pleasant to the touch. I like everything. Two additional nozzles came up perfectly.
Заказала швабры 26 августа, получила 9 сентября. Швабра понравилась. Рекомендую и товар и продавца.
Доставка с Москвы в Кемерово 12 дней с момента заказа. Хорошая швабра, и качество приличное не хрупкое. Размер тряпок 37см х 14 см думала меньше, сшиты хорошо. А предратся можно ко всему).
Заказ пришёл в Москву в пределах срока. Шёл 3-4 дня. Описанию и фото соответствует. Но удивляет то, что брал я со скидками и купонами, в итоге за 1145 рублей! Вроде бы как акция с Максимкой гАлкиным закончилась.. Галкин, за рекламу себя любимого свою маржу снял!.. А сейчас глянул и нет слов!.. С очередным купоном, но уже на 500 рублей, можно эту грёбанную швабру купить без акции за 740 рублей!!! Очередное на@балово!. Ну что за бл@ть, эти акции! Работает старый принцип "не обманешь не продашь"!..
В пятницу сделала заказ, в понедельник вечером привезли взяла себе и маме. Надеюсь, что сдружимся, отзывы все хорошие.
Заказ пришёл через две недели. Уже пользуюсь, очень нравится. Все работает, отжимаюет хорошо. удобно мыть в не доступных местах. Продавца рекомендуются.
Order received! IML courier delivery to door! Good quality! Recommend!
The mop instead of blue was sent Gray, which was warned by the store in advance. Delivered to the apartment by courier. Delivery within a week of the order. The quality of cleaning is quite satisfied, the wool of animals collects perfectly. Thank you!
This is super! Everything works!!! Mop, three rags and a brush.!!! I recommend definitely!!!! I brought the courier to the house. Delivery time is exactly 10 days!!!!
Super fast shipping! 16.06 evening ordered, 18.06 at lunch the order was already at my house, courier to the door. The mop is excellent, the only thing, I thought that there are 3 additional rags and 1 on the mop itself, but no, in general, 3 rags. The plinth is maneuverable, convenient to store, squeeze well and convenient enough.
Delivery is super-fast, in 2 days brought home) all as in the picture, the quality is good
Great Mop. I advise everyone this product and store! The store is responsive, replied immediately. Came the goods 3 days before Lipetsk. Already tried in the case. Excellent washes collects dust and wool + spinning rags excellent for laminate.
Cool mop, very stylish! Pushes well, came fast! The product is satisfied for all 100% Thanks!