SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly what I wanted. These are coasters, nice and thick. Bunched together they'd work for hot dishes or pans. But that's not what I wanted and was afraid these would be large like potholders. But they're perfect for me!
These coasters are great. They are thick and maintain their shape. They are flat so drinks sit evenly on them. I love the pop of color they add and we plan to buy more.
Beautiful quality and colour is perfect, exactly as photographed. Slightly larger than expected which is a plus as it will also suit bowl bases.
Love these. Have them all over the house. Purchased to protect new nightstands with expensive woods. They have heft, flexible enough, just ever so soft. They soak up every drip but don’t get funky. The bee’s knees
I have struggled finding the perfect coasters, half the time they lift up with the glass, or are unattractive. These are perfect, and they actually accent my style. They absorb well and don’t come up with the glass. I really like them.
These are AWESOME! Huge, lays flat, really nice braided design and the light pink is a really great color. I can even use these with my 64oz water:)
Is a pleasantly surprised with the good quality of these coasters. Perfect size and look very nice.
Love these coasters for a cream coffee table. Love the softness and thickness of the material. Just what I was looking for!
I absolutely love these! They are kid proof and elegant in my kitchen. So glad I got these.
These coasters are so pretty! They are sturdy, adsorbent, and don’t stick to glasses/cups.
I really like these. Beautiful to look at and so far so good!
Just want I was looking for
Love how large these are! Perfect for all cups!
Nice looking coasters. Seems to work well
Perfect for larger cups, pots, and serving dishes
Lovely coasters nice quality
Exactly what I Ordered! Love them!
They are good quality,but very bulky and bigger than expected.
Coasters work great! Very absorbent. No rims left around here.
Well made and durable and pretty too!