SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived 12 days before the deadline and everything came sealed and intact already checked and tested everything OK note 10 I recommend it worked both on smartphone and PC Mt good MSM
Omg it's so good. It looks good and arrived fast after a delivery mistake! Great communication with the store! It's very light and small, which is perfect if you're like me who's only just starting to want to use a drawing tablet! Can't wait to use it to draw! Comes with just about everything you'd hope for!
Guy has finally arrived! Was quite anxious, it took a while but it is the fault of the post office KK, the table is beautiful and very good, everything came well packed and organized, I recommend too much
Everything was packed with good stuff, garnoi. The handle is super to her case all good. I got to the computer in the first place, the yak opened the driver with the phone with the phone of a three-piece, ale pratsyu. The axle with the Chotirma on the tablet was not used for what is the least
Very good, light, easy and practical. Arrived ahead of schedule too
Matching Description, very good for Price, chain in use, very fast shipping 14 days.
Amazing quality!!! Beautiful, everything perfectly packed, I still don't taste it but it's beautiful!!!
Wonderful, it has a precise pressure but I had several difficulties to configure on Android, but after that it is very useful and accurate, it took a long time to arrive!
Great product a little fragile. Tested and approved. Excellent pen pressure Simple to set up and very intuitive.
Very good to draw on your cell phone, despite using less than half the drawing board. Is very good for drawing on the computer.
Good Planche, sensitive, arrived by regular mail, but it is packed with high quality, the set includes additional pen feathers, cable, pen, instruction
It arrived to Morocco And I paid $4 for tax , I'm so happy , I'm going to give it a try this weekend ❤️❤️❤️
The shipping was super fast and the product came well packed and it is according to the description, now it is to test so far everything OK!
The product takes 50 days to reach the southeast of Mexico, whoever will buy it knows that the delivery of the product is made by email from Mexico, so once the product arrived in the country it stops having tracking update within Mexico. Of all the products I have bought from AliExpress in recent years, this is the only one that has taken so long in delivery. The other products I have bought usually reach me between 12 and 15 days. The product arrived with some slight blows to the box, but nothing that affects its operation. The tablet works smoothly in both Windows and Linux, the pencil comes with some spare lace in case of wear. The only thing I didn't like was that the product took so long to be delivered.
Arrived in approximately 25 days in sp. I liked it a lot! I am using it to ask questions about my course, it helps a lot and it is very good. Recommend!
GAOMON I will summarize with two words for béns! Arrived in 18 days at RJ, 8 days only in Curitiba kkkkkkkkkk but worth it, good quality tablet.
A tablet light, beautiful, nice being tight, comes adapter for use in mobile and a shitload of tip. The pen is beautiful with a weight ideial, is made all plastic but on where your hand will consentrar weight to use the pen is rubberized it arrived on time not arrived before nor after, His software is easy to understand and all programs recognize the table and think the single point "Bad" is my desk n came luvinha.
Product arrived in good condition was placed in charging for test