SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I haven't had these for long but the quality seems excellent and they are easy to fill. Most importantly they are easy to operate. I was so tired of the "child proof" lighters that were essentially adult proof that I decided to give these a shot. They feel solid, they look great, and they are east to operate. What more could you ask for?
Really great lighter. It recharges very fast and the battery lasts a long time. I get to use the torch feature as butane is needed. But the electric arcs light candles and other objects almost instantaneously.
I gave it for my dad. He really like it. The safe cover design can advoid you getting burned by the ignition. High quality Material. You can put it in your pocket easily. I think it is perfect gifts, it packed like gift boxes. So, my dad want to buy more to give his friends. 🤗He’s happy with that. So I recommend this lighter.
Awesome torch for the price. Very heavy duty. Works great. I wish it came in other colors. But so far I would extremely highly recommend this torch to anyone who is looking for one. Beyond worth the price!!!
This lighter is exactly what I was looking for. It ignites almost completely silent. No piezoelectric hammer going off. I definitely would recommend if you were looking for a silent lighter.
Absolutely love it works amazing! Eighth out of the box work great. Super convenient for hiking and camping can’t have found better!
Much higher quality and heavier than I expected. This would be a good gift if you know the type of person that would use such a thing.
Awesome lighter great function just a heads up though it is not waterproof. Shorted out my first one but other than that they are great
Great lighter works fine and everything