SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty lids Not yet.
Everything came quickly! Quality for 5! Thank you store!
Everything is cool, the wife is happy. The thing is good, comfortable. Seller recommend
I order not the first time, I like it very much. Delivery is fast and convenient to take.
I ordered the product on 24/08 and arrived at my home in Chile on 15/10. He arrived in good condition and is equal to the photo, you have to be careful but I doubt it will break, it is light and light. It doesn't take up much space to keep. I really liked the product.✨I hope this will contribute and stop using so much transparent plastic paper.
They really seem to be good quality. They are a little bit smaller than they seem. But you have the size if go into details or description. No doubt that I will use them very often. No regrets.
Just got my order,neatly packaged and fast shipping,tnx soo much
The covers are good, with high sides. Suitable for dishes of different sizes. There is no smell of rubber. Done qualitatively. Delivery to Novosibirsk 1,5 months.
Cool covers, stretch well and sit tightly very. Super!
Ordered 28.08.20, and 24.09.20 received at the mail. The product corresponds to the description, well packed, not damaged. Thank you very much to the store.
Recommend. Arrived right, took a while because of postal strike.
Exactly what I hoped for, works great. Many thanks!
18 days transit to BKK. Thailand. Fast shipping. Product look good.
I'm happy, a very useful thing and a cute smiley. Do not wear sharp objects, as they may tear
Bardzo szybka dostawa. Super sprzedawca.Polecam bardzo.Pokrywki zgodne z opisem ,trzymają się super jak na zdjęciu nic się nie wylewa
Llegó mucho antes de lo esperado y la calidad se ve buena pero no se cuanto durará el desgaste del producto. Por ahora funciona super bien. Gracias me gustó mucho.
goed ontvangen, precies als op de foto. dankjewel verkoper.
Delivery took 3 months to Portugal. It's thin but of good quality. Happy with this product.
Excellent "covers"! Well stretch, hold tight, fully corresponds to photos and description! With the store there was no need to communicate, sent on time, received in the specified time. Happy. I recommend it to everyone!
EXCELLENT JE VOUS LES RECOMMANDE AUCUNE ODEUR MANIABLE SOLIDE HAPPY
Очень мягкие силиконовые крышки. Легко надеваются на любую посуду.Отлично, спасибо продавцу
Super!!! I liked everything! 2 weeks after the order already took! Soft, bright, comfortable! Thank you to the store, I will order more!
Overall, happy with the purchase. Silicone is a bit thin and flimsy but it serves the purpose well enough.it coverers it well but anything liquidity, it may leak a little but it’s ok... i’m happy with the purchase.
В Минск доехали за 40 дней. Отличные крышки. Мягкий материал,очень гибкие. Продавца рекомендую!
Bought on 17/06/20 and arrived in Belgium from the republiccheck on 15/06 Conform to the description, does not leave water poured into the glass as in the picture, also fits other shapes than the round