SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got this to replace a shiny metal dog dish. I felt that my dog didn't like his dish - either because of a metallic smell, absorbed smells, or because he could see his own face in it. This metal bowl doesn't seem to give off, or retain odors like the old one, and so far he approaches it less suspiciously than the old bowl. It's very easy to clean. I wish I had gotten a larger diameter. I could have used a couple of more inches across, like the old bowl.
Easy to clean/use and nice & large for big dogs. Great for food & water. Would be 5 star all around except for the rubber ring around the bottom.
So the backyard birds love to drink from the dog water bowls so I got them their own bowl -even though they have 2 other really bird baths.
Used this for first time and it worked great slowed the 10 week puppy down. This morning fed him again using the bowl . Next thing I knew he tipped it over and got all the food out.I was laughing so hard. I guess he is one smart pup certainly not the fault of the bowl.
AWESOME product. I saw this advertised online and really really wanted one for our new French Bulldog. Needless to say it came faster than the expected shipping date. And was well worth the wait.
We love these dog bowls!! Great design: the sturdy rubber mat holds the bowls in place and doesn't slide on the floow - it keeps everything in place. We ordered one for our older dog who is missing some teeth and pushes his bowl around the floor and makes a mess of meals. This rubber mat doesn't slide and keeps the bowls secure.
These are GREAT! I adopted 13-week old littermates who were used to eating out of the same bowl. But a couple of weeks later, they were squabbling over that one bowl. These are non-skid and the bowls fit securely into the rubber bottom. Highly recommended for puppies or small-medium dogs.
We recently grew our family from one do to two and needed extras of everything to keep up. The puppy is about 10 lbs and our older dog is 15 lbs (aka both are small dogs). These bowls have more than enough space for their meals and will likely be enough for the puppy when he's fully grown.