SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I 've ordered them in several ovations. I love them. They go perfect. They fit well. I haven't had any problems. It's the third time q asked in this store and I 've been using them for over 10 months.. The prints are ideal and arrive very fast despite problems with the demos
Gyors és nyomon követhető postázás. A pelenkák anyaga minőségi és puha, a minták gyönyörűek.
Prints realistic like myth soon back shopping
Delivery time correct, very beautiful, well packaged Each diaper has its own insert
Arrived fast and came all straight and well packed. Loved!
Just like in the photo, compared to other brands I found it a little thin but I must try them first before I judge them.
Gorgeous bright colors
cute as always, soft material,fast delivery- 2 weeks to Poland
me encanta, es mi segunda compra y estoy feliz, muy bien embalado, llegó a tiempo muy bonito, no hubo comunicación pero no fue necesario, siempre cumplen, recomiendo al vendedor.
consegna e spedizione velocissima in due settimane è arrivato. molto morbido e comodo anche per mio figlio che ha le cosciotte non segna per nulla
Réception rapide (10jours) l'article semble de qualité ais nous attendons bébé pour tester vraiment.
Shipping was fast what it takes is delivery in my country, diaper is beautiful
it arrived in good time and its beautiful looks so cute on my baby. The description is accurate too its really good quality I will be ordering more soon
Lovely! Beautiful! Amazed at how fast it was shipped. Came in 4or 5 days! ❤️
Very very pretty and colorful! Love them! Inserts are long! Great product!
It's so cute! Comes with one insert, the colors are very nice.. Very soft from the inside, and waterproof from the outside, so you can use it as a swimming suit.
Very fast delivery for Polish 2tygodnie. All according to the description, see How to will użytkować.
The diaper is beautiful. The inner fabric is suedine and came with the absorbent. The shipping was fast, covid 19 delayed delivery. Recommend the store
Conform to the description, very pretty. It is very absorbent really top I recommend. Very happy with my purchase despite the waiting for delivery.
Very nice colors, material Oh well, Chinese, thick etc but znosny. More like przetestuje.