SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this mat. I have had cheaply made ones that only cover the floor. This one hold in water spills, the food spills just melt away in the sink, I just love the feel of it! Good quality mat that cleans up quick, big enough to catch the drips my messy Maggielou leaves, and it's attractive. I got a water/food bowl set and container too so all my colors match pretty closely now. Highly recommended.
These are super easy to clean! I got this mat for my cat who has never been a messy eater but I still wanted something to keep her plates on top of. The pink color and it's adorable! I really like it, it was just what I was looking for!
Love this mat! It’s heavy duty and large enough for 2 bowls.
Wish I had bought these sometime ago, would have saved me a bunch of headaches
I bought this thinking it would help capture the excess water my dogs like to slop all over after getting a drink. It is water resistant and it looks nice, but water still gets all over my floors. This isn’t a product issue at all- just be aware that if your dogs are sloppy drinkers, this isn’t really going to help that situation. I think this would probably work best for smaller “polite” drinkers.
This mat is easy to clean, a great size for our cat and the color is pleasant. I have 2 water bowls, a bowl for dry food and a wet food bowl with lots of room to space them out.
My cat is a raccoon in a cat's body. She insists on splashing her water everywhere before drinking and "washing" her paws after using the litter box. Gross. I bought her a cat fountain and this may to keep my hard wood floors clean and dry. Perfect!!!!