SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good smell.
Quality of is OK! Thank you very much!
super made
With free shipping available, it's a great deal.
He has arrived in three days very satisfied
It's not even necessary to compare with other offers - it's the top quality
It smells good.
Everything perfect OK by the store
so far this is the best i ordered online. recommend!
Bought a brand new from this shop. Awesome!
All right, shipping very fast
Hey, hey, hey, hey, hey, hey, hey, hey. Delivery to the apartment.
Perfect! Perfect! Everything as expected. Order received within two days of making the purchase. Very fast!
Everything is fine. Delivery was pretty fast. I would recommend this store.
The B.
ordered a new recently - i've bought it before already, but liked it lots and decided to go for it again
really impressed with the quality
Shipping to UK two months, lovely fragrance recommend
Smell two pipette and c sufficient
The bubble was not full, but the parcel is not damaged The smell is good, but I doubt that it is water soluble. But the smell is just gorgeous. Love Jasmine With the store did not communicate, sending fast, delivery fast
Great quality product! The communication with the store was very good, I recommend!!!
Compared with other offers. This store has the best deals!
I can't voice how thankful I am! I repeatedly read the reviews before ordering anything online, and this one gets such excellent reviews I couldn-t take a pass. It-s unbelievably adorable, the image doesn-t do it justice. I-ve got a lot of approving comments for it. It is fabulously skillfully made and unbelievably worth the reasonable price I paid for it. otherwise speaking, it is a first-rate purchase.
Thank you a lot! Absolutely 5 stars!!!
fabulous product quality