SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
48 hours after the order is placed. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Life Solutions (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newlife-solutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good bag for the pool) Small and roomy) got everything wet-washcloth, swimsuit, cap and glasses. I have everything in additional individual bags, because I can not say anything about waterproof/wet fabric but minimum moisture, which leaks it holds-the backpack is still dry))
Pleasant handbag, I have not checked yet
A good handbag for wet clothes, I ordered my son for wet things after the pool, very good help, put quietly glasses, a cap and swimming trunks and do not pick with packages. In transit to Nizhny Novgorod region 11 days
Cute
A pretty bright such advise for a couple of things
Very nice and quality
Bought again for the second time, other design. Love it for diapers, wet clothes, swimsuit.
Very nice bag,soft.Corresponds to the description
Сумочка хорошая, тоненькая. Нужна для порядка в большой сумке, где мамы носят все детские вещи, если с ребенком в дорогу. Это лучше чем складывать подгузники в целовановый пакет. Сразу аккуратнее смотрится. Вмещает в себя до 5 подгузников+пелёнка.
Muy bonita y parece que cumplirá con las características detalladas. Llegó en unos 15 días.
Muy chulas, envío rápido
Just like the description. Completely satisfied. Measurements: 20*25 cm. Arrived in less time than estimated. Quick and attentive response from the store.
המוצר תואם את התיאור אך ההזמנה הגיע אחרי הרבה מאוד זמן
I LOVE IT! Excellent quality and very fast shipping. I highly recommend this store. Thank you so much!
I love it, to better organize the child's bag, the fabric is pretty soft, but to wear diapers and clothes is very good.
The size is not small. Norm bag. Went exactly 2 months.
Beautiful very beautiful soft!
The bags are very nice, the order takes 2 months
Very good fabric touch. Well sewn and good zipper termination. It doesn't smell like plastic cloth, I like it a lot.
ok